Frequently Asked Questions
Q. I’m looking for a specific photo. Can you help?
You are welcome to send us your requests, however, due to the large amount of inventory we have it is very difficult to locate an individual picture of interest. We recommend that you use the search feature on our site to quickly scan our listings. When searching, you should try a variety of terms such as real name, nick name, character name, movie title, etc.
Q. Are the photos that you sell unique (ie. one of a kind)
It is virtually impossible to claim that any photograph is one of a kind (unless one has been in possession of the original negative continuously since its creation). Unlike other collectibles (sports cards, coins, stamps, etc.) there are no production runs, no sets, no population reports, no records of how many prints were made from a single negative. So it is very possible that multiple photographic prints exist of any given image. On very rare occasions, we even see multiple prints of the same image within our collection. That being said, the vast majority of our photos are unique within our collection, and many have been lost to the public for decades.
Q. Are the photos that you sell ink jet prints?
No, we do not make and sell reproductions. All photos on this site are the original photographs that have resided in the original archives for decades. We do, on occasion, come across archive photographs in the Collection that were copies made of other works for one reason or another but these are rare exceptions and vintage in their own right.
Q. Why are CGC items more expensive than similar non-CGC items?
CGC items we have submitted to CGC to be certified, graded and preserved in sealed archival sleeves or cases. This service greatly increases the long term collector’s value of the collectible but unfortunately the service comes with a price. Of course, as collectors, we think it’s worth every dollar. The cost for this service is what you see reflected in the higher listing price.
Q. I bought a CGC item but don’t want the holder. Can I remove it?
Absolutely. The holders and cases are sealed on all four sides but are not attached to the enclosed item. The seals can easily be broken to remove the enclosed item without damage. Please note: removing a photo from a CGC holder will void the authenticity guarantee provided by CGC and will make your photo non-returnable. We recommend leaving the holder intact to maintain the value of your purchase and protect your photo.
Q. Can you declare a lower value on the customs form?
All international orders are marked with the invoice value paid. Please do not ask us to break the law by declaring a lesser value on international shipments.
Q. What payment methods do you accept?
We accept all major credit cards.
Q. Do you license pictures for reproduction?
You are purchasing a single vintage photograph as a collector's item only. No rights for reproduction or commercial use in any form whatsoever are given or implied. We are working on a use management program to be available soon.
Q. How quickly will my order ship?
All orders are typically shipped within 1 to 2 business days.
Q. Can I track my order?
You will be notified upon shipment and provided a USPS tracking number for your order.
Still have questions?
Send us an email at firstname.lastname@example.org or call our Customer Service (9-5 CST, M-F) at 877-664-7468 and we'll do our best to get you an answer quickly!